You can cancel yourself from classes via Mind Body if the class is more than 24 hours in the future. Cancellations within this time-frame are considered "late cancels" and the class credit is forfeited.
Likewise, cancellations made within 24 hours of a private lesson are considered "late cancels" and the entire amount for the private is due. For this reason, we require a credit card on file before a private lesson can be booked.
Tardy / Late Arrivals
To ensure the safety of our students, coaches, and yourself, we cannot allow late arrivals into our classes and the credit for the class is forfeited. Please leave plenty of time to both find parking and reach the studio.
one time forgiveness policy
We know that unexpected events, traffic and emergencies do happen. If you need to late cancel from a class and it is your first time doing so, we allow the class credit to be returned back to your account for future use. We cannot apply this policy to multiple classes during a day, and it can only be used once. This policy also does not apply to private lessons.